We have a responsive and adaptive web-based application that can be viewed through any browser or on any device.  

Our platform is hosted by AWS and we spin up a separate instance for each client, so there is no interaction between client data or environments. 

Within the platform there are three levels of access.  

• First, financial institution employees can access the portal you see in the demo.  Employees can access all of the commercial organizations their institution has on the platform, and see the same information they see.  
• Second, commercial customers can also log into the platform and access only their organization’s information. Here they can self-serve. They can open and close subaccounts, pull data, access statements, etc. 
• Third, if there is a beneficiary attached to these accounts the organization can give them access to their own information. 

We currently have multiple SSO integrations available as an option. 

Our system is the system of record for all of the subaccount data.  

The dollars within those subaccounts are in the holding account on your core. Our system comes on top of that account to be the system of record for the subaccounts. They never move to another bank or banking system based on actions in the ZEscrow platform. ZEscrow never holds dollars directly.  

All the accounts are your accounts. The subaccounts are created and tracked on our system. This means you do not have to open or manage additional subaccounts as accounts on your core. You can hold everything in a master account and open a holding account or shadow account to support it. All activity originated on our platform is reflected in movement between these accounts.  

You always own the relationship with the customer. We can support you in training and special use cases, but you own the relationship. 

The financial institution is responsible for all compliance relating to their customers using this system. There’s no change in BSA or CIP policy when onboarding new clients.  

ZSuite handles all daily OFAC checks on every active beneficiary within the platform. Those beneficiaries are not clients of the financial institution.  

No, there is no limit. 

On the financial institution side, the money moves between the holding/master account and the shadow account, as necessary. In the instances of opening and closing accounts money is moved by the bank into and out of the master account.  

On the ZEscrow side, the tracking for money movements in and out of different subaccounts takes place, so your financial institution, your corporate partner and their beneficiaries can all see the balances for each individual subaccount.  

Interest can be calculated by ZEscrow, and instructions to move from the GL account to the master account are passed to the bank in the daily transaction file/transaction exchange. ZEscrow tracks the amount of interest accumulated by each beneficiary, or beneficiary and partner/IOLTA board, if there is a split.

Every subaccount is issued a unique account number. When funds are transferred in and out of the subaccount via the ZEscrow platform, we are able to auto reconcile those transactions within the UI based on that unique account number. 

ZEscrow is the system of record therefore statements will be auto-generated by the ZSuite platform. The first day of every month statement PDFs will be delivered to the platform. Each organization will receive a summary statement and individual statements for each subaccount. 

ZEscrow is the system of record, therefore all tax reporting will be handled by the ZSuite Team. We work in partnership with your financial institution to review all organization and beneficiary annual interest postings, and then we file on your behalf. 

ZEscrow is the system of record, therefore all tax reporting will be handled by the ZSuite Team. We work in partnership with your financial institution to review all organization and beneficiary annual interest postings, and then we file on your behalf. 

ZSuite handles all IRS reporting for organizations and beneficiaries on the ZSuite platform.

No verification is completed by ZSuite Tech on the W-9 document. The commercial customer is responsible for accurate W-9 reporting. ZSuite Tech completes the 1099 filing at the end of the year. If we receive a mismatch we will utilize the W-9 to confirm the information, and if that information is inaccurate we will work with the financial institution to correct it. 

The commercial customer accepts this pass-through responsibility in the Terms and Conditions that are required to use the platform. 

Yes! We can do bulk uploads of any size, and recommend it for any addition or migration over 10 subaccounts.  

Because security is a top priority for ZRent, we have a number of protocols in place to ensure the safety of your data, beginning with the point of transit. All the ZSuite services are offered over a secure protocol HTTPS with a SSL certificate key size of 2048 bits. All of your PII (personally identifiable information) is stored within the database in an encrypted form, which then undergoes an additional layer of “masking” using a proprietary algorithm. For the protection of all our users, ZRent stores all passwords in one-way hashes.

In addition, ZRent is running behind a Cloud Based Web Application Firewall which protects against the most critical web application security risks, such as SQL injection, cross-site scripting, illegal resource access, remote file inclusion and other OWASP Top 10 threats.

The Client Support Team is available Monday – Friday between the hours of 9:00 am and 6:00 pm EST. Please note that we are closed on all federal holidays. 

                                      ZRent 2024 Holiday Schedule

For landlord and property manager clients who are onboarding more than 25 units into ZRent we offer a feature called a “bulk import” that will allow you to easily import all of your properties, units, lease details and occupants into the platform. The process requires the completion and return of an Excel spreadsheet, in a preformatted template that will be provided to you by the ZRent Client Support Team. Our team will facilitate the completion of the spreadsheet and any additional documentation that may be required, with the entire process taking a matter of days. If you are interested in learning more or moving forward with a bulk import, please email the Client Support Team at zrent@zrent.net.

Yes, here's a short video. There will be more resources available after signing. 

As soon as the contract is signed, we will schedule the kickoff call.

• Executive Sponsor/Project Champion
• Project Lead/Project Manager
• Compliance Expert
• Business SME
• Data / Data Reporting Expert
• Marketing & Training Expert as needed

We have a dedicated implementation team who will be with you every step of the way.

• Safelist a short list of domains and ip addresses
• Setup SSH keys and SFTP
• Setup accounts
• Setup data extract; sample data information will be provided
• Interest configuration documentation

The implementation and support team work very closely together. The implementation team will provide prelaunch training support and you will meet your postlaunch support team after completing implementation.

We will provide live training sessions on the platform specific to your institution. We have two versions – internal employee training and corporate partner training for anyone migrating or new to the platform. These are provided in tandem with your internal launch schedule and as your commercial partners onboard. 

Our sales support can be reached by email at any time during your normal business hours.

We also have two self-serve Support Centers through Zendesk: one where your employees can access training videos and other materials, and one for your commercial partners.  

We have print materials and messaging for you to use to sell the product. In addition we have a library of ongoing training materials on the different use cases, and a dedicated Client Success team who can join you for demos and trainings. 

We provide remote training, training videos, and the option for our client support team to demo directly to your clients on an ongoing basis.