Achieving Success Post-launch

At ZSuite Tech, we pride ourselves on the exceptional quality and dedication of our Client Success Team. With a combined experience of over 51 years in banking and fintech customer support, our team are equipped to provide top-notch service to our clients within the US financial system. 

Our comprehensive success model is built on the principle that we succeed together. To this end, our client support team is always just an email or call away. This commitment to your success is demonstrated by our 2023 Net Promoter Score (NPS) of 100, reflecting the high level of satisfaction and trust our clients have in our services. 

Our team is available to provide continuous support, including shared annual goal setting, internal product training, sales demo training, ride-along sales demos, and tech support. We are proud to say that our client success team regularly joins sales calls to demo ZSuite products to your prospects, ensuring an effective presentation. 

In addition to direct support, we provide access to our Client Success Center, which includes user guides, how-to videos, FAQs, and market insights for your targeted verticals. Your customers can also benefit from the ZEScrow Customer Support Center, where they can access user guides and FAQs tailored to their needs. 

Our implementation and support teams work closely together to ensure a seamless transition for your institution. Prelaunch training is provided by the implementation team, and post-launch support is handled by the client success team. We offer live training sessions specific to your institution, both for internal employees and corporate partners, to ensure everyone is well-equipped to use our platform. 

We also offer a self-serve calendar for booking live demos and access to our Zendesk support centers, where your employees can find training videos and other materials. Our library of ongoing training materials on different use cases, along with print materials and messaging to help you sell the product, ensures you will have all the resources you need. 

At ZSuite Tech, we are committed to your success. One of our ZEscrow customers from a $2B Northeast Bank shared, "Your Success and Support team is the best we have ever worked with. Not only are you all responsive but you are all so knowledgeable. You really know the products inside and out, and more importantly, how our bank and our clients utilize the products for their everyday needs."